Troubles With My Friend Essay Example For Students

Troubles With My Friend Essay I was walking straight to my apartment. After a long day all I was hoping to do was to have something to eat, take a long relaxing bath and have some rest. I opened my bag and I looked for my keys then I heard a tremendous sound coming inside my place. I hesitated to open the door and when I did my heart almost stopped. My best friend steph who was my roommate for about 2 years decided to have a party, but she didn’t even bother to ask me. She was totally drunk and she passed out in the middle of our living room. Everything was a complete disaster. They were about 30 or more people inside our small apartment. We will write a custom essay on Troubles With My Friend specifically for you for only $16.38 $13.9/page Order now I was totally mad and I wanted to scream. I woke my friend and I told her I’m so done with you†. Steph was a really good friend after all. We meet since freshman year and since then we became inseparable. When her mother died I convinced her to get an apartment just for us, since she had no family in El Paso. Everything had worked really well the first year. She was an incredible student and she even received a scholarship to play soccer at UTEP. Steph had a great job as a secretary that allowed her to pay half of the bills in order for us to have everything under control. She was a great help inside the house. Her room was always organized and she would help me with the domestic duties. In that moment I couldn’t think of anyone else that could do it better than her. She was a responsible and independent woman and I actually was really proud of her. She seemed happy full of dreams that she proposed to accomplish for herself, but everything changed after she meet Alfredo. He was the type of guy no lady wants to be around. Stephs mother took 9 months to build her heart inside her stomag and this guy found a way to destroyed it in less than weeks. She went throw a tough time and I lost her. She start it to drink every weekend, she lost her scholarship and quit her job. I tried my best to support her and I did gave her good advises but she refused to listen. I gave her time for her to recover and tried to put everything under control. I was struggling because had to pay all the bills and also I had to deal with the worst version of her. She wouldn’t help me with the domestic duties. The apartment was always nasty, she had all day for her to clean it but god knows in what things she spends her time on. Every time that I asked her if she wanted to go job hunting, she would came up with excuses. I tried to understand and let her stay since she had no one but me, but after 6 months of her being unemployed and still having a lazy attitude, random parties inside our place, and with no help paying the bills I had to find a way to have a win win situation. I just couldn’t kick my best friend out the house. If she didn’t listen to me I was going to show her. I gave her a bag that contained a DVD that I made especially for her. She was so excited and she didn’t even think twice for her to press the play button. As soon as the movie began a lot of flashback pictures of us appeared. I also added pictures of steph and her mom. Her emotions start it to appear and I could see tears running down her eyes. At the end of the movie it was a short clip of me explaining how much I loved her and how much I had struggled because of her attitude. I even added pictures of the unpaid bills, the dirtiness of our apartment, and the bags under my eyes as the effects of her random parties. As soon as the movie ended she hugged me so hard and cried. .u848bec1452cf4ca29f75bcf562f4265b , .u848bec1452cf4ca29f75bcf562f4265b .postImageUrl , .u848bec1452cf4ca29f75bcf562f4265b .centered-text-area { min-height: 80px; position: relative; } .u848bec1452cf4ca29f75bcf562f4265b , .u848bec1452cf4ca29f75bcf562f4265b:hover , .u848bec1452cf4ca29f75bcf562f4265b:visited , .u848bec1452cf4ca29f75bcf562f4265b:active { border:0!important; } .u848bec1452cf4ca29f75bcf562f4265b .clearfix:after { content: ""; display: table; clear: both; } .u848bec1452cf4ca29f75bcf562f4265b { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u848bec1452cf4ca29f75bcf562f4265b:active , .u848bec1452cf4ca29f75bcf562f4265b:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u848bec1452cf4ca29f75bcf562f4265b .centered-text-area { width: 100%; position: relative ; } .u848bec1452cf4ca29f75bcf562f4265b .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u848bec1452cf4ca29f75bcf562f4265b .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u848bec1452cf4ca29f75bcf562f4265b .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u848bec1452cf4ca29f75bcf562f4265b:hover .ctaButton { background-color: #34495E!important; } .u848bec1452cf4ca29f75bcf562f4265b .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u848bec1452cf4ca29f75bcf562f4265b .u848bec1452cf4ca29f75bcf562f4265b-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u848bec1452cf4ca29f75bcf562f4265b:after { content: ""; display: block; clear: both; } READ: Pearl Harbor EssayI didn’t even know what to say, I was hoping she could understand me. She said she was sorry for her being selfish and that she knew I was going to be always by her side. The next day she went job hunting all day. Everything start it to change she quit having parties in our place and fix all the bad habits she had in the past. I felt so relieve and happy that my old friend was back. I’m glad I found a solution for the difficulties we went through these past months. I understand that our friendship is stronger that anything and I know her mom will be very proud of her just like me.

australias involvement in viet essays

australias involvement in viet essays Australia had reasons for wanting to join the Vietnam War, quite apart from considerations of South Vietnamese sovereignty. It was considered necessary to maintain good relations with our alliance partners the United) and constituted a critical step in maintaining a defense. Initially, Australia provided financial support to the Republic of Vietnam (RVN), and when widespread conflict became more widespread, Australia provided military advisers. The United States, who had been keen "observers" of the conflict, soon committed itself to military intervention and Australia wished to show her support. The problem was, that the South Vietnamese government was not so convinced of the utility of Australia's presence. How was Australia to solve this dilemma? The official and propagated account of Australia's decision to enter the Vietnam War holds that Australia, at the behest of the South Vietnamese government, and together with the noble American nation entered (reluctantly) into war, to safeguard the world from communist peril. Vietnam constituted Australia's longest involvement in a war, and the first confrontation in which involvement was not always viewed as a simple logical process. The Australian troop force in Vietnam build up steadily in the years 1965-1967. Even before this Australia deployed military advisers, and sent aid to the South Vietnamese government. The actual Australian contingent was minor in comparison to force sizes of other allied countries. Additionally it was predominantly located in an area which was perceived as being of critical strategic importance for the overall war. Australia's presence was concentrated around a small area of Vietnam, Phuoc Tuy province. Here, the majority of Australian regular and national service troops were located, together with New Zealand troops, thus forming the integrated ANZAC force. Conflict in the area reached proportions which were not initially envisaged by the Australi...

Business plan for a startup business Assignment

Business plan for a startup business - Assignment Example tomized computers and repair service in the next three years of operation by offering customers the latitude to customize the specification and performance of their computers at a low cost with an after sales support of highly competent technicians. Computer Savers is a computer assembly and repair business intended to cater to small business owners as well as home PC users. It is engage in the selling of computer parts and software and is also engaged in the customization, upgrade, repair, virus removal and hard disk data recovery of computers. The company intends to create a niche in the computer retail and service industry by providing customized computers as well as providing repair service at a significantly lower cost than competition. Computer Savers offers customized computers and repair service to its customers. To enable Computer Savers to offer customized computers to its customers, it will sell computer parts for ease, convenience and easy availability of the necessary hardware to assemble a computer. It will also sell licensed softwares to make the assembled computers usable after leaving the outlet. The repair service component of Computer Savers will complement the computer customization business by offering repair service after the computer’s warranty coverage has elapsed. It will work in synergy with the computer customization business as the skills needed in the repair component of the business can also be used in the assembly of computers. Computer Savers will make a niche in the computer retail and service industry by offering computer products and services that is significantly lower than the competition. It will cater to the specific segment of a market where end users prefer to customize the specification of their computers. Computer Savers will also offer an after sales support through its repair business component. Combining these elements of offering customized computers at a lower price with an after sales support will make

Epidemiology in the News Homework Essay Example | Topics and Well Written Essays - 500 words

Epidemiology in the News Homework - Essay Example The journal article selected for this study is titled â€Å"Childrens eating attitudes and behaviour: a study of the modelling and control theories of parental influence.† The experiential study by Ogden and Brown compares the control theories and models of parents’ influence on the feeding habits and behavior of children. This study particularly focuses on kid’s consumption of snacks. To get conclusive results, the authors designed questionnaires meant to analyze obesity risk factors like eating motivations, snack intake, as well as, body dissatisfaction (Brown & Ogden, 2004). Participating parents were also required to fill in questionnaires with additional aspects relating to the effort they make in regulating their children’s feeding behavior. Another aspect studied during the study, was the parents’ tendency to use food as an instrument for kids’ behavior regulation. The study results indicated that there is a significant connection betw een parents and children, in consideration of snack consumption, feeding motivations and, hence childhood obesity. This article, therefore, places emphasis on the imperative role of modelling that parents should play. All the same, results from the study indicate that negative parental influence is not the sole determinant of obesity, since it must be coupled with other factors like sedentary child lifestyles, lack of exercise and excessive consumption of junk food among other things. The study findings also indicate that a constructive parental model is more effective in facilitating transformation and regulation of obesity, than parents’ attempts to compel children to reduce their food intake (Brown & Ogden, 2004). An article by fine, titled â€Å"Junk food doesn’t make kids fat - junk parents do† posted in an Australian blog The Punch, exaggerates these research findings to an extent of misleading the public. For instance, the article discredits the notion that advertising of food

Historical document analysis Essay Example | Topics and Well Written Essays - 750 words

Historical document analysis - Essay Example e for lower taxes and so on, during the great deal people espoused an increased role of government, which could act to ensure the welfare of less fortunate people, serve as a safety net, regulate the rules of the economic game, and ensure that everyone could live a life of dignity and have a chance at happiness. This week’s readings demonstrate that the dynamics of today’s recession have been fundamentally a part of American politics for almost a century. Though all three documents show some degree of recognition that the previous function of the American economy had become untenable, and that some new actions must take place to protect the poor and those with less control over their economic destiny, they also show a repeating, recognizable pattern that has continued to this day – a left which elected a president on the hopes of broadly redistributing wealth, a president that had to back off of his initial promise for pragmatic reasons and thus anger his own con stituents, and a right outraged by the entire process, glumly acknowledging that perhaps a social safety net was necessary, but calling any real redistribution of wealth socialism and anti-American. One of the most remarkable things upon reading these three texts is the fact that Roosevelt, even while still simply campaigning for president rather than actually being president, seemed very conscious of his place in history, and of the requirements of pragmatism that holding the presidency would entail. Instead of opening his speech with the kind of emotional call to action that can be so common in election year campaigning, Roosevelt opens with a somewhat dry recitation of presidential history, invoking Jefferson’s famous duel with Maddison over the role of the government (165). So even before becoming president, Roosevelt was conscious of the way history might view him and his actions, and was conscious of the pragmatic demands of his office. This led to his criticism of the financial system,

Analysing The Role Of Women In Social Care Social Work Essay

Analysing The Role Of Women In Social Care Social Work Essay It could be argued, that work within the social care profession is predominantly women-centred due to the fact it is mainly a female profession. However, research shows that this may not be the case. Although the majority of staff is indeed women, men, however, make up the majority of senior management roles (Dominelli, 2004). This inevitability produces a situation whereby, the decisions regarding policy are made mainly by men for women. The focus of this study is to critically examine the fact that although women overwhelmingly undertake the majority of the caring roles within the social care profession, these organisations remain firmly under patriarchal power. This essay will consider the role of women as professionals, carers and managers within social care organisations. It will examine traditional theories of management, the challenges faced by women who become professionals and managers and strategies appropriate for the effective delivery of care. To conclude it will consider whether there is indeed a role for female managers within an environment dominated by men. Social work can be seen as originating from industrialisation in the nineteenth century and the Charity Organisation Societies of Great Britain and America (Payne, 2005). Dominelli (2004) argues these organisations promoted friendly visiting and prevented disorganised charitable giving. This organised way of working was the first step to establishing social work as a discrete area of activity and as a profession (Adams, 2003). Professional relationships inside hospitals reflected the Victorian patriarchal family ideal, where female nurses were perceived as mothers and carers and male doctors as fathers (Deacon, 2002). These stereotyped ideas eventually characterised the power relations within other bureaucratic structures (Payne, 2000). Professionalism was viewed as a practice based on a long training period, a degree of autonomy, with membership to a group. This particular degree of social distance characterised professions as enjoying high status and autonomy (Payne, 2005). Nurses and social workers were consigned to the category of semi-professional, on account of their perceived limitations of their training, knowledge base and autonomy (Nazarko, 2004). The claim that nursing and social work lacked the basis of technical or abstract knowledge, that domestic skills and interpersonal skills were more suited, could be argued, reinforced the discourses of semi-professionalism (Banks, 2001). In addition, work based in state welfare bureaucratises, such as those of social work and nursing, did no commenstrate with the traditional idea of professionalism (Payne, 2005). Thompson (2002) supports this argument stating social workers and remedial therapy occupations were often viewed as semi-professionals as they did not fulfil all the attributes within the trait approach (Thompson, 2002). Sharkey (2000) takes this further, critical of implications of the associations of women with the caring role, stating that it represents a social construction and is division of power exerted over women by men. In the same way sexism is constructed, it must be viewed that other marginalised groups, such as black, disabled groups are subject to the same issues of power imbalance (Dominelli, 2004). To counter this imbalance and provide professionalism with a career structure and job security, most professionals in health and social care work in large formal organisation (Moonie, 2004). Traditional concepts of professionalism has changed as professionals are employed in either a clinical or an expert role to perform certain, clearly defined, tasks or be involved in service management (Bradshaw, 2004) Miller (2004) argues that professionals attempt to seek to reclaim professionalism by seeking power over territory by defining an area of expertise which is theirs alone. Thompson (2002) believes by the seeking of power through a claim of expertise, may actually disadvantage the very people whom professionals aim to help. In attempt to counter imbalance of power, professionals possess specific codes of conduct and ethics (Banks, 2001). Scott (2001) argues this is necessary, that professionalism implies not just expertise, but moral responsibility. For the social worker, their moral philosophy is embedded within a specific professional Code of Practice (Adams, 2003). Rather than self regulating groups with claims of moral conduct, it may be that professionals are operating obstructive practices (Banks, 2001). With the emergence of consumerism and the subsequent contract culture, there has been an increase in the administrative approach and the growth of procedures and one could argue, will undermine their pledge for moral responsibility (Adams, 2002). Dominelli (2002) suggests social workers are increasingly having to meet the demands of government performance strategies, the cloak of specialist knowledge could be interpreted merely as a disguise to win resource battles, or to exercise group power politics (Adams et al, 2009). It could be argued that this is inevitably a result of a globalising world economy, a New Right philosophy of value for money and a demand that people look after themselves (Means et al, 2003). Furthermore, within the current political climate, professionals have to be committed to providing seamless, client led services, with a greater demand for accountability for the public resources expended in service provision (Brechin et al, 2000). According to Butcher (2006) many professionals may find problems arise within the agency context. They may find there is dichotomy of interest with their role as a professional and the role and responsibility within the organisation (Butcher, 2006). In the first instance, the interest of their client may be paramount, however, acting as gatekeepers they manage the planning and distribution of services (Bauld et al, 20004). The NHS and Community Care Act 1990 implies professionals share power, however, acting as gatekeeper may only mean power and control will still remain with the state (Sharkey, 2000). To counter oppressive practices alongside organisational constraints, professionals can work in a number of anti-oppressive ways (Tibbs, 2001). Social workers can look at particular ways of thinking that will counter the oppressive elements of a professional status. For example, social workers working from an anti-sexist or anti-racist way. Professionals can utilise legislation and agency policy and use them as tools to effectively bring about change and combat oppression (Killick, 2001). . The government policy of caring in the community could be said to further reinforce oppression, whereby, informal care is reliant on the goodwill of women to undertake the free caring role of a relative or to undertake low paid work within social care (Bradshaw, 2004). By contrast, following the natural assumption that men should be in paid work, if men do undertake the caring of a relative or friend, they often considered incapable of undertaking domestic work so are usually offered more help and support than a woman in a similar situation (Scott, 2001). To counter this imbalance and provide professionalism with a career structure and job security, most professionals in health and social services work in large formal organisation (Alcock, 2000) The majority of roles advertised by social services usually refer to caring such as social care, community care and residential care. However, such language could be said to be a concept associated with women and adapted from natural role they adopt during childbirth and afterwards (Cree, 2003). Women are brought up to believe that caring for others is a fundamental part of their existence (Powell Hewitt, 2002). This argument suggests that there are fundamental differences between men and women. Women are said to be emotional and caring so are more associated with the humanistic types of work such as undertaking the physical care of a person (Sharkey, 2000). Whereas, men are considered to be less emotional, hold authority and power, whereby management is seen as a natural course within their career (Jones, 2003). It has been further suggested that assumptions of being a successful manger, or similar status jobs, is based largely on male behaviour (Malin, 2000). However, a study of research undertaken on leadership styles by Malin (2000) found that women were similar to men in terms of leadership styles and therefore just as suitable to be managers. Any differences found were said to be qualities such as feelings and emotions, that organisations may need more of this in the future (Means et al, 2003). However, despite there being similarities in leadership style, for women who seek a management post, their feelings and emotions represent a block. Women are expected to undertake the more emotional caring tasks, whereas men are perceived to be more suitable to the macho task of management (Yeates, 2001). Advertisements for management posts reflect this attitude, with a notable absence of references to caring. Designed to reflect the status of the post, usually include language such as target. analytical, objectivity, determination, placing importance on salary, related packages, expectations to work outside normal hours and high status (Zinn, 2008). It could be argued, management positions that are advertised using language that is bureaucratic and masculine in their approach are designed specifically to attract able bodied white men (Jones-Devitt Smith, 2007). It could be argued, the very nature of the job specification only serves to exclude and further marginalise women. This is synonymous with the glass ceiling phenomenon, whereby women face obstacles when moving into management such as dominant male attitudes and culture, discrimination and womens own expectations (Carney, 2006). Subsequently, this presents several fundamental problems for women. The policies and procedures of organisations are being managed by men to benefit men, important decisions are undertaken by men and women suffer discrimination, womens skills and abilities are not being utilised (Clarke, 2004). It is important to understand, however that for many women workers within social care they are already victims of abuse of power, at work and home, as carers of the system and by individuals. For example studies of gender abuse, have found abusers are overwhelmingly men (Moonie, 2004). It could be argued that the abuse of power is part of the fabric of womens lives (Glasby Littlewood 2009). According to Moonie (2004) men are the very group who perpetrate most of the abuse which result in individuals requiring social services intervention, are themselves in positions of power, such as managers, within organisation. For example in 1991 a number of men who held positions of responsibility within care homes were found guilty of physical and sexual abuse of children in their care (Zinn, 2008). It could be argued; therefore it is not possible for a group of people to make sound decisions regarding victims of abuse, if they themselves abuse their power. Therefore, if women are to challenge this abuse of power, they need to be given equal access to management; therefore human resource policies should facilitate this. Women are brought up to believe a fundamental part of their role is to care; they have the advantage of trying to juggle home life with work life (Yeates, 2001). Work/life balance policies, flexible working, part time working and crà ¨che facilities are some responses to enabling women to participate as men do. According to Zin (2008) these responses are a solution invented by men aimed specifically for women under the guise of equal opportunities. This only serves to reinforce male and female stereotypes (Miller, 2004). Furthermore, management posts are not always included in such equal opportunity policies and therefore, likely to exclude a higher proportion of women from management. Although arguably, a change in retention and recruitment policies to enable women to become managers is important to facilitate this, it could be further argued, a change in attitude and culture regarding gender roles is more fundamental (Powell Hewitt, 2002). Women it seems are acceptable management material if they are the same as men and unsuitable if they differ. A workforce study undertaken by the National Institute for Social Work found workplace attitudes to be reflective of society a third of staff surveyed reported incidents of racism from colleagues and managers, with 45% reporting such behaviour from service users and their relatives (Jones-Devitt Smith, 2007). Feminists argue that a focus on structural change and a challenge of dominant male assumptions is the way forward if attitudes are to change (Jones, 2003). Furthermore, it could be argued the structure of social services only serves to reinforce the attitude of women as carers. For example residential workers, home care assistants, care worker, roles usually undertaken by women (Adams et al, 2009). Therefore, a removal from dominant patriarchal attitudes appears to be a long way off. Theories of how organisations structures functions are broadly male dominated and further serve to reinforce the ideology of management (Cochrane, 2001). As a result the structures and processes of social work within social services are also basically masculine. The hierarchical principles and management of social services departments are associated with pyramidal structure of authority and control (Cochrane, 2001). It could be argued, this supports the view that patriarchal values remain embedded within organisations but interestingly, conflict with the caring role of social welfare organisation. An organisation with a flatter structure where there is no hierarchy, but each person takes on a specific role for the benefit of the organisation and the client, is more synonymous with the caring aspect of social work. Also that of a feminist theory, whereby organisations take a collective approach (Scott, 2004). This type of organisational structure can be seen within smaller voluntary organisations (Clarke, 2004). Organisations such as social services are structured within a more bureaucratic, hierarchical style. Clarke (2004) believed that where there were high numbers of employed staff, it was necessary to initiate rules and procedures within a clear line of command. As a result of this masculine model of organisational structure, policies, consciously or subconsciously, reinforce the idea that gender differences are a product of nature rather than social construction (Yeates, 2001). Once a person becomes a manager, their effectiveness is dependent on several factors including style. Yeates (2001) introduced the scientific management approach. It required workers to undertake tasks in a specific way in an attempt to make organisations rational, studying how management methods could effectively control the workers in other words, how to find the most efficient ways of doing a job (Scott, 2001). This appears to fit with bureaucratic mechanisms within a large social welfare organisation. In contrast Deacon (2002) considered the importance people make within organisations and identified a humanistic approach to management. He believed the behaviour of people produced an informal structure which influenced how an organisation functioned, which in turn influenced which management methods should be adopted (Deacon, 2002). Clarke (2004) argues that managers can adopt interpersonal approaches and be open and honest showing their real feelings rather than adopting an authoritarian approach by checking up on staff. This method seems compatible to work within social care, rather than the masculine traits traditionally associated with management styles (Bauld et al, 2000). It could be argued, however that management is a balance of the two, a combination of problem solving, such as case management, organising the department, resources etc, and affective interpersonal skills. Within male dominated environments, this balance can be difficult to achieve (Powell Hewitt, 2002). For women managers, to show a caring side could be perceived as weak. If a woman adopts a male approach she is considered aggressive. She is seen as different and not compatible with what is the perceived norm (Brechin et al, 2000). In some cases, adopting the male style of management and fitting the culture of masculinism can produce a negative and unproductive style of management for example women mangers not approving of mothers who have children pursuing a career (Bradshaw, 2004). For some this may not pose a problem, having wanted and being able to gain a senior management position. For others, they have felt in order to survive it has been necessary to adopt the male style of management but do not to notice it any more.(Dominelli, 2004) This means women are pressured to join prevailing norms, if they want to avoid being different (Deacon, 2002). Statutory provision within social care could be said to support this argument. child protection work is considered a controlling aspect of social work, which fits with the controlling aspects of management (Payne, 2005). Interestingly enough, this is synonymous with the community care framework and the concepts of care mangers. Tibbs (2001) argues this is another strand in the masculinsation of management within social services. However, the values that are fundamental to the caring role for the client within social services is not necessarily transferred into the values of management of care as management becomes increasingly bureaucratic and procedural (Nazarko, 2004). Furthermore, tasks that consider the care of the customers and staff are essential within an environment that requires a supporting management team (Jones-Devitt Smith, 2007). Womens contribution should be widely recognised if such a service is implemented. Work undertaken by Bradshaw (2004) found organisations that are managed by people who believe in the potential of workers and customers, produces excellent organisations. This language appears to be intrinsic within the modern social services department, whereby best value, quality protect and performance indicators underpins governments strategy for improving services and working environments (Glasby Littlechild, 2009). This philosophy on caring is further emphasised by awarding star ratings for local authorities for providing high quality services. Within this philosophy of caring environment, it is likely that more women would be attracted to management posts and take part in the organisations quest for excellence (Killick Allan, 2001). Moonie (2004) indicates women managers have much to offer the organisation since the emergence of customer care and total quality management. Although Miller (2004) suggests this simply is a political move, under the guise of community care legislation, a way of meeting resource demands and residualing services. As a result of the market of care, consumerism and competition, there is pressure for local authorities to become more business like (Deacon, 2002). Senior managers are now recruited from the commercial arena where it appears, they know nothing about social care. With the emergence of business management posts and the values and models that underpin those of a commercial organisation, such as marketing strategies and performance indicators, bureaucratic procedures and control increases (Jones, 2003). Nevertheless in an organisations quest for excellence women managers could prove invaluable. Tibbs (2001) argues that women managers will have a tendency to put issues of staff care, such as support and supervision above administration. Leadership or management within a group is central to the function of facilitating organisation or group effectiveness and performance (Payne, 2000). Therefore a manager who is humanistic in their approach, it seems is able to meet current government policy with regards to welfare provision (Miller, 2004). Looking for the impact of effective leadership in more detail it is necessary to consider the concept of leadership and also the role of the manager in supervision (Carney, 2006). Leadership can be performed at an informal level within the team or at an organisational level (Butcher, 2006). Research into leadership by Carney (2006) established that satisfaction and group effectiveness can be affected by the type of leadership within the group (Carney, 2006). Although, Cochrane (2006) proposes that leadership roles vary according to the managed level within the organisation. According to Cree (2003) the most important element is influence and that leadership suggests a process of group support, goal achievement and group contentment. To understand leadership, it is necessary to understand the distinctions between managed and leadership, Deacon (2002) argues to be an effective manager it is necessary to exercise the role of leadership. Considering this, leadership is not necessarily just a function of a formal manager but acts of leadership by a person who has specific leadership qualities (Bradshaw, 2004). For example a manager is said to have continually co-ordinate and balance in order to compromise conflicting values (Powell Hewitt, 2002). Whereas leaders, may work in but can be said not to belong to an organisation. They are able to consider what events and actions mean and express empathy with other people. (Jones-Devitt Smith, 2007). It could be argued womens attributes are compatible with the philosophy of empathy and consideration for others (Glasby Littlechild, 2009). Cree (2003) suggests that leadership styles are more effective and more consistent with the type of humanistic management that social w ork requires. Supervision is an also an arena where women, it could be said function better than men (Moonie, 2004). Women maybe more able to empathise and discuss an individuals issues and concerns. However it could be argued this may be too simplistic. According to Miller (2004) not all women may be able to undertake effective supervision, whereas there may be male managers that are equally as capable of adopting a humanistic style of supervision. Payne (2000) suggests that regardless of what attributes that can be brought to supervision there are areas of supervision which may hinder team work and professional development. Supervision may be unavailable due to time restrictions, the abuse of power such as withholding information or asserting negative control, a lack of feeling supported particularly as managers are not in touch with service users lives (Tibbs, 2001). Certain leadership styles may determine how effective supervision is for team members and supports Adams (2003) view of discrepancies in supervision. Social services departments have a history of retention and recruitment and this reflects in inconsistent management (Thompson, 2002). For example, regardless of gender differences, some managers work in a democratic way, consistent with the humanistic approach (Sharkey, 2000). However others may adopt a more authoritative supervision process. This can have the effect of controlling or obstructing team members as a result of asserting authority or power over decision making (Carney, 2006). Subsequently, this can leave managers with high levels of dissonance within the team, which in turn, affects the effectiveness of the team (Jones-Devitt Smith, 2007). Butcher (2006) indicates the supervision process can become a management tool of accountability but suggests it can be also be used as a tool to improve personal and professional development and practice. If supervision is to encourage personal satisfaction and encourage group cohesiveness and effectiveness, it should go below the surface in the analysis of problems and situation (Adams et al, 2009). It could be argued a feeling of being listened to and heard can only serve to increase team moral and performance. In turn effective supervision can be used as a tool for negotiation, problem-solving and more importantly learning (Adams et al, 2009). Women managers could use supervision to make their own individual mark on the workforce without the need of masculine formal systems and practices (Butcher, 2006). By paying attention to things that matter to people which are often neglected such as enquiring about the progress of a problem or a staff member needs to leave work on time to meet childcare commitments (Bradshaw, 2004). As mentioned, this method of working can develop team moral and performance, such as effective team and collaborative working. Facilitating teams to work collectively together to identify areas of organisational improvements and service delivery, it could be argued is considered a necessary requirement of professional workers within social services (Brechin et al, 2000). The caring strand of management means women are at an advantage when it comes to utilising these skills in management, in particular women are brought up to think about other peoples needs to empathise and listen (Zinn, 2008). Indeed it is not to be said that the caring tasks should be done by women alone only to validate the skills women bring to the role of manager, through their perceived roles as carers (Scott, 2001). In terms of operational planning, women managers are able to influence the situation and bring along new understanding of management for both men and women, rather than the traditional methods (Bauld et al, 2000). Instead of an aggressive style, an assertive style will allow individuals to stand up for themselves. People can manage in a supportive way in order to empower and obtain consensus rather than conflict (Thompson, 2002). Patriarchal norms and mens way of behaving does not have to be considered the norm. It could be said, women should be taken seriously without having to act like men (Alcock, 2000). Both men and women can validate the caring side of managing within social services, recognising both work and personal commitments. This is increasingly evident for social workers within social services; managers appear to be more responsive to the holistic needs of staff (Banks, 2001). Moonie (2004) suggests it is difficult to determine whether there has been a genuine commitment of the organisation towards recognising workers needs or the fact that the majority of middle managers consist of mainly women who are generally more sympathetic in their approach. Payne, (2000) outlines it could also be political, due to the nature of the work within statutory social services, has inevitably led to recruitment and retention crisis, whereby this needs to be effectively managed if standards are to be maintained. Power can be used in an ethical and caring way to empower both clients and workers. Paying more attention to the abuse of power, workers must limit their use of controlling power (Glasby Littlechild, 2009). Women can learn to understand power and be less afraid and use it more directly. Managers can use power in positive ways, such as implementing equal opportunity policies (Carney, 2006). Caring itself should be challenged as a concept. No longer synonymous with womens work, it should be constructed as a role that all people can undertake, a skill to be learnt by both men and women (DoH, 1999). Women can stop automatically undertaking the caring jobs. This in turn will serve to change the attitudes and perceptions society has of specific gender roles. Finally government legislation should be strengthened and include enhanced equal opportunity laws and substantial improvements to maternity benefit and leave. Carney (2006) argues that underpinning all policy are principles that men should also be responsible for childcare and that childcare should be publicly funded and community based and most importantly there should be a balance between family life and paid work and leisure activities. Social work is a changing profession dominated by men, who make policies for an essentially controlling activity (Dominelli, 2004). However social services have a culture of caring whereby the majority, which are women, are committed to this ethos. It could be argued that women endeavour to support this caring ethic and are challenging a patriarchal structure by using good human relationship skills and attention to quality of service.

Languages Spoken in Ethiopia :: essays research papers

There are almost as many languages as there are peoples in Ethiopia, about 80 in all. The languages come from a variety of families - Semitic, Hamitic, Nilotic and Omotic. Amharic, spoken in the country's heartland, is Ethiopia's official language, but Tigrinya, spoken in the north, and Orominya, spoken in the south, have semi-official status. The Oromos are the largest ethnic group in the country, and are made up of a muddle of Christians, Muslims and traditional animists. Amharic and Tigrinya use the Ge'ez script, with an understated 231 letters - keep an eye out for fabulously complex Amharic typewriters. Kids are taught English from junior high onward, and many people can speak a smattering or more. The Ethiopian Orthodox Church has dominated religious life in the country since the fourth century, when two brothers from Tyre began evangelizing with the blessing of the king. Ethiopian Orthodoxy has a strong monastic tradition, and until the Marxist revolution, there were Orthodox clergy in almost every town in the country. Orthodoxy combines more standard Christian beliefs in God, Catholic saints and Jesus (although there is more emphasis on the Old Testament than in many western churches) with traditional African beliefs about spirits and devils - church services often include dancing, astrology and fortune telling. Believers fast every Wednesday and Friday, avoiding meat, dairy and sometimes fish. Ethiopian literature is traditionally Christian, with the earliest writings in Ge'ez being translations of Greek Christian works. Ge'ez literary production really took off in the 13th century, when a stack of Coptic, Syriac and Greek religious works were translated from Arabic. About 200 years later, Ge'ez writers branched out into original works, beginning with the lives of saints and moving onto apocalyptic books such as the Elucidation of Jesus and the Mystery of Heaven and Earth. Amharic took over from Ge'ez around the 16th century, and again, writers concentrated mainly on translations of religious works. It wasn't until the end of WWII that Amharic writers really began writing about other issues - Makonnen Endalkaches, Kebede Mikael and Tekle Tsodeq Makuria are notable postwar writers who addressed moral and patriotic themes. Injera is the mainstay of the Ethiopian diet. This phenomenally bouncy bread is made from the peculiarly Ethiopian tef cereal.

Honors Program

Mary Kay Ash, the founder of Mary Kay Cosmetics, once said, â€Å"Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve. † Being a part of the Honors Program will allow me to go above and beyond what I think I can accomplish and achieve. I take great interest in this Program and I believe that I can contribute many outstanding qualities that I possess as well as receive a lot from it. The Honors Program grabbed my attention because it’s for academically outstanding students and I am that student. Throughout my years of high school, I have taken Advanced Placement and Honors classes and have done very well in them. Being average is not okay for me, I want to do my best and reach my fullest potential in everything I do. I like being challenged mentally and that is exactly what the Honors Program will do for me. In the Honors Program I will be able to engage in social and cultural seminars that I know I will thoroughly enjoy. I have been a part of Diversity Club where different cultures come together to share ideas, exchange food, and get to know more about each others’ culture, so I have an idea of what seminars are like. I am a very outgoing person and I love to meet and interact with new people so through these seminars and projects I will be able to do that. I would also like to get a broader perspective on the world and throughout the many different projects, I will gain that. I read about the Honors Program and what will be done throughout the four years and I thought to myself that this is where I belong, I will fit right in. I want to accomplish many things that this program will allow me to and greatness is what I would like to aim for. The Honors Program at John Carroll University brings together one of the most gifted, diverse, and active groups of people not only on campus, but in the country and I would like to be a part of that, something great. I am totally honored to be a part of this institution. If lucky enough to be appointed to the Honors Program, I will be able to bring my diverse background, my various leadership qualities, my love for extracurricular activities, and an overall point of view that will be able to express the opinions of many people. In high school, I have stayed involved in activities because I believe everything that you do is a learning experience and you can grow as a person from it. As a member of the varsity volleyball team, I learned how essential it is to be a team player. Working hard together, staying motivated, never giving up, and having a positive attitude really do bring about success. Being a part of Link Crew, where I helped the upcoming freshman’s transition from middle school to high school more enjoyable, made me learn a lot about being a leader. I take pride in having underclassmen look up to me because I set a good example in and outside of the classroom. I am also a member of Relay for Life. I am a firm believer in standing up for what I believe in and taking action on something that I think is important. Each year my team donates a lot of money to support cancer patients. These skills that I have developed from some of the extra-curricular activities that I am involved in, I will bring into the Honors Program. For the most part, I realized that students that are highly motivated academically are always interested in exploring new things. I am anxious to learn more about everything, especially about myself and finding even more activities that I may take interest in. The main goal that I wish to accomplish from the Honors Program is growth. I think that life is about achievement but it is also about learning and growth and developing qualities such as compassion, patience, perseverance, love and joy and so forth. So from the Honors Program I would like to stretch myself and achieve much more than I think I can because nothing is impossible and there is always room for improvement in every aspect of life. Any organization or event that I commit myself to, I obligate myself to perform the tasks at hand at the fullest of my abilities and do not believe in doing anything half-heartedly. I consider myself a â€Å"leader† and enjoy taking responsibilities, making decisions, and being held accountable for my actions. Furthermore, if appointed to the Honors Program, I will make it one of my top priorities and be able to dedicate lots of hours to its causes and goals.

Lewis and Clark The story essays

Lewis and Clark The story essays The Lewis and Clark expedition across the present day United States began May 14, 1804. With the approval of President Jefferson and the U.S. Congress, Lewis and Clark gathered an exploration party of about four dozen men. These men headed off to discover Western America. On September 1, 1805, they arrived at the Bitterroot Mountains, near present day Idaho. This began a nightmare that would not end until they reached modern-day Weippe. September 1, 1805, the explorers set out traveling west, heading into rough, seldom traveled, mountainous country. They stopped at todays North Fork of the Salmon River, known as Fish Creek to Lewis and Clark, where they caught five fish, and were able to kill a deer (MacGregor 125). Some of the mens feet and horses hooves were injured due to the rough, rocky terrain. The next day, they were entering mountains far more difficult to pass than any American had ever attempted (Ambros 284). Clark describes the route: Throu thickets in which we were obliged to cut a road, over rocky hillsides where horses were in perpetual danger of slipping to their certain distruction and up and down steep hills... (De Voto 232). Traveling along the steep hills, several horses fell. One was crippled, and two gave out. Patrick Gass described the trip that day as, ...the worst road (If road it can be called) that was ever traveled (MacGregor 125). To make conditions even worse, it rained that afternoon, which made the trail even more treacherous. The party was only able to travel five miles that day. On September 3, snow fell and the teams last thermometer broke. Several more horsed slipped and injured themselves. Later that day, the snow turned into sleet. The expedition family consumed the last of their salt pork and fish and began their descent into the Bitterroot Valley. That night, was the coldest yet. The next day, the party wen...

What I Learned Traveling in Israel without a Tour Bus

What I Learned Traveling in Israel without a Tour Bus On May 1st, I did something I haven’t done in over 10 years: I got on a plane and flew to a foreign country. I had been to Israel before, but only on pre-programmed tours. Here are some snippets of what I learned as a solo traveler traveling in Israel, visiting friends and giving a presentation as an international speaker at Google Campus Tel Aviv: Day 1: Arrival When traveling in Israel, it pays to have an official European style adapter for a MacBook Pro charger. The only way I could get my charger to work was to find a diagonal plug or a power strip on the ground. Anything else would not hold the bulky charger. Day 2: Hod Hasharon Get oriented. And don’t wander out on a 103-degree day without a hat and sunglasses, without knowing in which direction to take the bus. Don’t be shy about calling your friend for help. She will be willing to take you to the bus stop and save you from sunstroke. The buses don’t come on time. Don’t expect them to. Sometimes you’ll just need to take a taxi. The taxis don’t take credit cards, but they’ll accept U.S. dollars. When attending a yoga class in Hebrew, it’s a good idea to tell the yoga instructor that you don’t speak Hebrew. She’ll be much more likely to throw in English as necessary. Sh’efa, ven’shifah = Breathe in, Breathe out Thought you could get mixed greens in Israel that don’t include arugula? Think again. The buses don’t come on time in the afternoon either. Day 3: Swimming, Shopping and Shabbat If you’re nice to the lifeguard at the outdoor pool at the moshav, he’ll let you in for free, even if you’re not a member. The Central Bus Station in Jerusalem is like a small city. Be sure to have a shekel on hand to use the restroom! â€Å"King (Melech) Halvah† has the best halvah in Israel. And they give tastes! The dates in Israel are 10x better than anything you’ll get in the States. Don’t keep walking in sandals after they have worn a cut on your foot. The bike path in Jerusalem is beautiful, bordered by lavender and rosemary, and a lovely place to walk on Friday night. Do not expect to eat Shabbat dinner before 9pm, and do not expect it to be over until midnight. Expect deep conversation. Light your own set of candles if you’re in Israel for Shabbat, even if at first you think it’s okay to bless candles lit by someone else. Day 4: Shabbat in the Old City and Ein Karem Sleeping late on Saturday is the way to go after a late Shabbat dinner. Those yoga videos you purchased on special and downloaded onto your computer? They are great for a country that shuts down on Saturdays! There are stores and restaurants open on Saturdays in Jerusalem!   Ã‚  Ã‚  Ã‚   The stones on the walkways in the Old City are treacherously slippery. If your shoes slip, wear bare feet. You might offend some people, but at least you will not wipe out. When you see a door you are compelled to open, open it and wander in. You might be surprised at what you find. And your friend who didn’t want to see the art exhibit might just end up having multiple people she knows in common with the artist.   Ã‚  Ã‚  Ã‚  Ã‚   If you ask someone if you can pick fruit from their loquat tree, they will probably say yes. Loquats are delicious and pair well with those amazing dates. Always have cash on hand when traveling in Israel. Machines that are supposed to accept credit cards, well, sometimes don’t. Day 4: Dancing and Yad Vashem When assisting at a movement class for the elderly in Jerusalem, wear a high-cut top or some of the ladies might get offended. The men have no problem with it. Plan to spend a whole day at Yad Vashem (the Holocaust Museum) when traveling in Israel. The hours of testimonials are riveting. Four hours just isn’t enough. Don’t put money on your â€Å"Rav Kav† (transportation card) on the Jerusalem light rail if you want to use the money for a bus in Tel Aviv. Day 5: Joy Gym This is the land of the Bible. Where there is lightning, there could be hail. Be on the lookout for shelter. You can run into some interesting characters at Joy Gym in Hod Hasharon, including Eli Danker, an Israeli actor who teaches acting to Martha Graham dancers in New York, and usually plays a terrorist. You can look him up on IMDb. â€Å"Itzuvlates† with Rotem at Joy Gym is one of the best and most challenging fitness classes you’ll ever find! â€Å"Itzuv† means sculpting – so Itzuvlates is a combo sculpting and Pilates. The instructor is really encouraging too! There really is no way to get those light rail tickets converted to normal money on the Rav Kav. Try as you might. The 8-hour time difference between the US and Israel is great for freedom in the mornings; not so great for having any freedom in the evenings or for going to bed at a decent hour! If you take the bus to an address but it’s in the wrong city, you will be very late getting to your cousins’ house and probably not get to play with the baby. A 10-minute car ride can take an hour on 3 buses. Oy. Day 6: Artists and Eateries If you’re in Tel Aviv on a Tuesday, be sure to go to the Artist’s Market. You’ll find some beautiful objects there! I bought a Shabbat set that holds tealights instead of the tall white candles I grew up with, and a turquoise scarf with butterflies! Then wander over to Ouzeria, a restaurant with a Greek twist, patronized by locals – best food I had while I was in Israel! Office buildings in Tel Aviv can look like this: Bargaining is all about the facial expression. Biggest win: A chunk of halvah knocked down from 45nis (shekels) to 30nis. Score! Day 7: Google Campus Tel Aviv Office buildings in Israel can also look like this:   Ã‚   Israelis can be an enthusiastic and challenging crowd! Networking meetings can be set up on a dime. I met the next day with a recruiter who attended my presentation! The Mexican chocolate popsicles at the Sarona Mall are worth the trip. Day 8: Final Day It doesn’t take long to make friends at the gym. Eli Danker was there again! It’s possible to live in Israel without speaking a word of Hebrew. I met another client who lives there and works for the U.S. federal government and she knows one phrase: â€Å"Tax receipt†! Landver might be a chain, but they have really great food, from salads to smoothies to pasta. Yoga classes at Joy Gym are not for advanced students. Stick to EllaYoga! A gathering of 6-8 people can be created on a dime. People show up! Lovely evening at the outdoor seating at Landver. Day 9: Farewell Israel! Taxis come 15 minutes early in Hod Hasharon. Better than 15 minutes late! Your friends in Israel will want you to move there. Refrigerator magnets at the airport are a great way to spend those last shekels. Leaving Israel feels sad. Already looking forward to the next trip. L’hitraot (until we see each other again)! Category:Blog ArticleBy Brenda BernsteinMay 15, 2018 10 Comments Maitri Meyer says: May 15, 2018 at 10:22 am AWESOME Trip! Thanks so much for sharing the tips you learned along the way Log in to Reply Brenda Bernstein says: May 15, 2018 at 11:07 am Thanks Maitri! I added one more line: Remember youre in the land of the Bible. Where theres lightning, there could be hail. Find cover! Log in to Reply Rebecca Herson says: May 15, 2018 at 12:16 pm Great post! Glad to see some of our joint activities made the cut (mmm Mexican chocolate popsicles). And yes, you should definitely move here! Log in to Reply Brenda Bernstein says: May 15, 2018 at 12:19 pm Thanks Rebecca! Of course our joint activities made the cut they were some of the best parts of my trip. Im glad we were able to spend so much time together! Log in to Reply Hayden Fink says: May 15, 2018 at 2:13 pm Israel is an exciting place to visit. I am glad that you had a positive experience and enjoyed your time there. Thanks for sharing the pics and details from your trip! Next time try and visit Safed, one of my favorite places in Israel. Log in to Reply Brenda Bernstein says: May 15, 2018 at 2:15 pm Thank you, Hayden! Yes Ive heard Safed is a wonderful place to spend Shabbat I will definitely go there next time! Log in to Reply Barry Shrut says: May 15, 2018 at 2:43 pm Thanks so much for sharing. Beautiful pix and you rekindled memories of our family trip to Israel about 8 years ago. We booked a private guide and had an exquisite time, visiting Tel Aviv, Haifa, Golan Heights, Beit Shean, Jerusalem and Dead Sea. Log in to Reply Brenda Bernstein says: May 15, 2018 at 3:11 pm Youre welcome, Barry. That sounds like a beautiful trip! Next time I will try to visit more of those sites. I did go to many of them in my previous trips, but that was a long time ago! Log in to Reply Vladimir Starov says: May 16, 2018 at 11:40 am Wonderful notes from your trip! I learned new tips although I visited Israel 7-8 times in the past, the last time almost 10 years ago. Time to go back and visit Landver! Log in to Reply Brenda Bernstein says: May 16, 2018 at 11:50 am Thanks for your comment, Vladimir. Im sure you would teach me a lot more everyones experience is unique and worth sharing! Log in to Reply

Risk2 Essay Example | Topics and Well Written Essays - 2500 words

Risk2 - Essay Example These regulations cut across the need for adequate liquidity and capital. â€Å"Liquidity is the ability to make payments as the fall due† (Moir, 1999). This implies that liquidity refers to access to money or liquid resources that can be easily transformed into cash in a short time. This is what enables a business to pay for its cost of operations and trading activities. The lack of liquidity will cause a business to fold up. Liquidity is mainly borne out of cash inflows and short term convertibles to cash. These resources are used to fund working capital. A bank, like any other business needs to hold enough liquid resources to fund its operations and existence. It needs to pay its workers, pay for the premises they use for operations as well as working tools like computers, cars and other day-to-day expenses. Without this, a bank will obviously fold up. Due to the nature of banking, there is the need for banks to look beyond working capital for the maintenance of operations. They need to hold enough liquid resources to meet the cash demands of their clients within short notices. This therefore means that a bank needs to have enough cash in its vaults or within reach so that when entities banking with them call for their monies, they will be able to honour their legal obligation to pay customers as and when they come to make demands. This puts the need to hold sufficient cash or cash resources for the payment of clients an inherent part of the working capital structure of commercial banks. However, banks also have the duty of increasing the wealth of people saving with them. A rational person who holds money will want it to increase in value by earning some interest or profits through savings or investments. In the capitalist setting where people have the right to choose when and how to invest their money, banks have an obligation to come up with competitive interests for people who decide to save with them. Higher interest rates offered by commercial b anks enables them to get more customers. This means that the commercial banks have the duty to invest the money of people who save with them in ventures that bring sufficient returns that enables them to pay high interests to their customers. Commercial banks therefore need to hold assets that can be used to re-generate revenue and sold for profits to attain the aim of providing high interest for their customers (Matz & Neu, 2007). As these assets generate revenues for the bank, the bank increases the wealth of the clients and earn more money through the sale of the assets. Thus, capitalisation is an important part of retail banking. Though the need to capitalise money deposited by clients is vital, clients also come in from time to time and demand their money. Due to the legal obligation of banks to make funds of their customers available to them when they need it, there is a strong need for banks to draw a balance between liquidity and capitalisation. A bank therefore needs to be careful to ensure that it has a fair balance between the two extremes. Investing too much money will mean shortage of money to pay customers who demand money. Also, failure to invest an adequate amount of money will mean that the bank will rake in lower

Survey Research4 Essay Example | Topics and Well Written Essays - 2000 words

Survey Research4 - Essay Example The quality of service is said to be the gap between customer expectations and the actual performance they receive. (Parasuraman et al, 1994; Tsang and Qu, 2000). When customers are pleased with the service they receive, they are likely to patronize the hotel again and again, which reduces advertising costs. In particular, previous studies have shown that the quality of service offered by front line personnel has a great impact on levels of customer satisfaction (Dunaway, 2002: McKenna, 2002). Furthermore, customer loyalty at hotels may be largely dependent on the quality of housekeeping services and the room itself. (Kandampully and Suhartanto, 2000; Parasuraman et al, 1991). These are some of the important elements that have been identified in the literature as contributing to customer perception of quality in service. In developing a survey instrument, McDowell(2006) points out that the method used must set out a comparison between the theory vs the reality, which is the need identified that is to be examined in the survey. In this case, the theory identifies two important elements that are crucial in customer perception of service. They are (a) the quality of front line services and (b) the room and housekeeping services. The need identified in this study is to examine how these elements may be applicable specifically in four star hotels. On the basis of this, the survey instrument is to be designed.(McDowell, 2006:30-54). In developing face validity for the questionnaire, it is necessary to address the following aspects – what is the need to test the items through the survey? Why do we need to ask these questions and how should they be asked? In this survey, the need that has been identified is that of testing perception of service quality in four-star hotels. The service quality is very important because four-star hotels are more expensive, therefore customers expect higher levels of service from these hotels. As a result, it is